Shipping policy

At Luux Bags, we’re committed to getting your travel bag to you as smoothly as possible. Below are the details of our shipping process.


Order Processing

We process orders from our global warehouses, depending on availability and your location.

  • Confirmation Email: You’ll receive an email confirmation within 2–3 business days (excluding weekends and holidays) once your order is processed.
  • Processing Time: Most orders are processed within 1–3 business days, excluding weekends and holidays.
  • Contact for Changes: If you need to update your order (e.g., address or item changes), contact us at support@luuxbags.com as soon as possible. We cannot guarantee changes once the order has been shipped.
  • Accuracy of Information: Please ensure your shipping address is correct. We are not responsible for errors in the provided address. If an order is returned to us due to an incorrect address provided by the customer, we will refund the purchase price (not including shipping costs) and ask that you re-submit your order with the correct address. Orders shipped to incorrect addresses due to customer error, and not returned to us, cannot be refunded (excluding shipping costs).



International Shipping

We ship to the following destinations:

  • United States: 7–15 days
  • Canada: 7–15 days
  • United Kingdom: 7–15 days
  • Australia & New Zealand: 7–15 days
  • EU Countries: 7–15 days

Additional Notes:

  • Shipping times are estimates and may vary due to customs processing or holidays. Add additional 1-3 days for processing and handling (weekends and holidays not included). 
  • Areas outside the list above varies from 11-20 days.

 

Tracking Your Order

  • Tracking Number: Once your order is shipped, you’ll receive an email with a tracking number within 48 hours.
  • Track Your Order: Use the tracking number to monitor your order’s progress on our website under the "Track your order" section.
  • Contact for Issues: If you don’t receive a tracking number or need assistance, reach out to us at support@luuxbags.com, and we’ll help resolve the issue.

 

Shipping to P.O. Boxes

  • We do not ship to P.O. Boxes. Please provide a physical address for delivery.

 

Damaged or Lost Orders

  • Damaged Orders: If your order arrives damaged, please contact us at support@luuxbags.com with your order number and a photo of the damaged item. We’ll handle it on a case-by-case basis to ensure a satisfactory resolution.
  • Lost Orders: If your order is lost in transit, contact us at support@luuxbags.com, and we’ll work to resolve the issue.

 

Contact Us

For any shipping-related questions, reach out to us at support@luuxbags.com.


Customer Service Hours: Monday–Friday (excluding public holidays), with a response expected the next business day if contacted on weekends.