Refund policy
At Luux Bags, we design products to make travel easier, more organized, and more enjoyable. We stand behind the quality of every bag and aim to make things right if something goes wrong.
Please review our policy before placing your order.
Change of Mind
We understand that plans can change.
While we are unable to offer refunds for change-of-mind purchases, we’re happy to offer a store credit so you can choose something that better suits your needs.
Conditions:
- Request must be made within 14 days from the date you order
- Item must be unused, unopened, and in original packaging
- Return shipping is the customer’s responsibility
Once received and inspected, we will issue a store credit for the product value (excluding shipping costs).
Damaged or Defective Products
If your bag arrives damaged or defective, we’ll take care of it quickly.
How to report:
- Email support@luuxbags.com within 14 days
- Include clear photo or video evidence
Resolution:
- We will prioritize sending you a free replacement at no cost
- If you prefer not to receive a replacement, we can offer:
- A refund, minus a $20 restocking fee
- Any shipping fees paid are non-refundable
Our goal is to make this process as smooth as possible and ensure you receive a product you love.
Shipping & Delivery
Estimated delivery timeframe: 5–10 business days
While most orders arrive within this window, occasional delays may happen due to factors outside our control (such as carrier delays).
For this reason, we are unable to offer refunds or returns for orders that arrive within 10 business days of the estimated delivery timeframe.
Order Cancellation
- Orders can be cancelled within 6 hours of purchase
- Once an order has been shipped, it cannot be cancelled
If you no longer want your order after it has shipped:
- You may return it following our change-of-mind policy
- A $20 restocking fee will apply if a refund is requested instead of store credit
Return Conditions
For any approved return:
- Items must be unused, unopened, and in original packaging
- Return shipping costs are the customer’s responsibility
- Original shipping costs are non-refundable
Non-Returnable Items
The following items are final sale:
- Gift cards
- Clearance or promotional items with discounts over 20%
Refund & Credit Processing
- Once your return is received and inspected, we will notify you of the outcome
- Store credits and refunds are processed within 10 business days
- Refunds are issued to the original payment method
If more than 15 business days have passed since approval, contact support@luuxbags.com
Agreement to Policy
By placing an order with Luux Bags, you agree to the terms of this Returns & Refund Policy.
Contact Us
support@luuxbags.com
Monday–Friday (excluding public holidays)